Returns Definition
A return item is one where there is nothing physically wrong with the pair of sunglasses. They might not fit correctly. Or, the sunglasses may look different than your expectations. For return instructions, click on our Returns tab.
Warranty Definition
A warranty item is one where the item is broken or damaged. For Warranty repair or replacement, see below.
WARRANTY Information
Your sunglasses are fully warranted by each manufacturer against manufacturer's defects. Please note: no warranty by any sunglass manufacturer covers scratched lenses or accidental breakage or damage. Each sunglass is carefully inspected before shipment. If damage occurs during shipment, please contact the shipper.
Most warranties are for one year from date of shipment. Warranties may vary by manufacturer, however. Warranty information is listed as part of the product description for each sunglass and more detailed information is included with every product shipment.
Repairs of defects for sunglasses under warranty are usually at no charge. However, you will be required to show proof of purchase within the warranty period, so be sure to save all receipts and transaction records.
Contact these manufacturers for warranty repairs and replacements:
Action Optics
Address:
DFG
Action Optics Repair and Warranty
Freeport Center
Building D-12
Clearfield, Utah 84016
Adidas
Our Guarantee of Satisfaction is unconditional. If you find adidas products purchased, don't perform to your needs(subject to normal wear and tear), return your order for a refund.
AO American Optical
American Optical Lens Co.
P.O. Box 8020
Southbridge, MA 01550
Arnette
Luxottica is responsible for all warranty issues:
LUXOTTICA GROUP
P.O. Box 304
Roslyn, New York 11576
Black Flys
Black Flys Has A One Year Warranty Policy from the date of purchase by the original owner.
Manufactured defects are warranted by Black Flys eyewear,not the retailed dealer.
Warranty Excludes: lens scratches caused by negligence,improper use to sunglasses such as:
dog toys,face plants,taking a punch with your shades on,concrete shuffle board, ect., ect...
Liability is limited solely to the repair of the sunglasses. Sunglasses will be replaced if deemed necessary by Black Flys eyewear. We disclaim liability for related damages for breech of any expressed or implied warranty. A copy of the receipt must be included with all warranties.
Body Specs
Contact Body Specs directly at:
1775 Industrial Drive
Auburn, CA 95603
www.bodyspecs.com
sunshine@bodyspecs.com
Bolle
Bollé sunglasses and ski goggles are warranted by Bollé, for one year from date of purchase against defects in materials and/or workmanship. Bollé will replace or repair at our option, free of charge with proof of purchase any Bollé sunglass or ski goggle found to be defective during the warranty period
For this warranty to apply, purchase must have been made in the United States from an authorized Bollé Dealer and proof of purchase is required. This warranty shall not apply to any defect or damage caused by improper or unreasonable use of the product. Bollé lenses are not warranted against scratching. Bollé Ski Goggle lenses and Acrylex sunglass lenses are not unbreakable and are not designed to withstand severe impact. They are designed to provide protection against solar radiation, wind and snow only.
Consumers may send damaged or defective products with proof of purchase from an authorized Bollé Dealer to:
Bollé
www.bolle.com
For those people unable to take advantage of the Bollé Limited Warranty. Bollé will repair damage to its sunglasses caused by accidental breakage and/or normal use, after our inspection at our place of business. After inspection an estimate letter will be sent to the consumer. The consumer can call or fax Bollé back their reply to the letter within 20 days to accept the offer and submit payment or have the original pair sent back with no repairs.
Bollé will attempt to repair all sunglasses within 10 working days after receipt. Depending upon parts availability, it may at times take longer to complete the necessary repairs. Please note we cannot reconstruct new sunglasses when all parts are damaged or destroyed. Important: Please provide a daytime telephone number. This will speed up the repair process should we need to contact you. Bollé recommends that you ship all items to us via a carrier who provides package traceability. Such carriers include UPS, registered U.S. Mail, Priority Mail, etc. We also accept MasterCard and Visa. Please provide your card name, account number and expiration date if you would like your credit card charged.
Briko
Briko
Type 20 Inc.
1001 Calle Negocio, Suite A
San Clemente CA. 92673
For Briko Warranty e-mail them at:
warranty@briko.com
Cocoons
The quality of all Live Eyewear products is reiterated by our lifetime warranty. Unlike the majority of sunglasses, we do not build them so they will break and need to be replaced. We build them to last. Our lenses are stronger and more scratch resistant than any other fit over sunglass in the world. We continue to improve our products, but our warranty will never change…it's for life!
Live Eyewear sunglasses are warranted to the original purchaser for life against any defect in materials or workmanship!
Live Eyewear will repair or replace, at our option, any pair of Live Eyewear sunglasses found to be defective - exclusive of damage caused by improper or unreasonable use. The lifetime warranty applies to the frames only, not the lenses. The lenses are guaranteed to be free from manufacturers defect and remain scratch resistant for a period of one year from original date of purchase, exclusive of damage caused by improper or unreasonable use. No sunglass lens is scratch proof, but Cocoons lenses are warranted to be scratch resistant for a period of one year after original date of purchase. Live Eyewear, at our discretion, replace or repair any lens(es) damaged or defective under normal use.
Any alteration or modification of the original product will void the warranty. All repairs will be completed within 10 days of receipt and returned via registered mail. Sunglasses returned to Live Eyewear during the warranty period, must be accompanied by the following:
1. Original proof of purchase: A dated copy of the original sales receipt with your returned Live Eyewear.
2. A check for $6.95 to cover shipping and handling.
3. A brief note detailing the problem and how the sunglasses broke.
4. Include your name, phone number and address in the event that we need to contact you.
Sunglasses should be returned to:
Live Eyewear
Service Department
36 Zaca Lane
San Luis Obispo, CA 93401
Costa Del Mar
Costa Del Mar
123 North Orchard Ormond Beach
Fl. 32174 USA.
We warrant these sunglasses against defects in materials or workmanship of the lifetime of the product... not for a year, but a lifetime.
Costa handles every repair or warantee claim directly. If you should have a problem with your Costas, send them to our address.
Coyote
Please contact Coyote for Warranty information.
Mailing Address
3800 Monroe Ave
Pittsford, New York 14534
Dirty-8
Dirty-8 is owned by Bolle. Please contact Bolle for warranty information.
Diva
Eastern States Eyewear, Inc.
333 Hempstead Turnpike
Elmont, New York 11003
Divine
DSO owns Divine. Please Contact DSO for warranty information.
DSO Eyewear
1671 Placentia Ave., Unit C
Costa Mesa, CA
92627A
Attn: Repair Department
DSO Eyewear is covered by a 1 year limited warranty against breakage caused by manufacture defects. Our policy does not cover lost or scratched lenses, or lost screws. If you feal you have a defective frame; please send in to be evaluated with your name, address, telephone number, and with an explanation of your claim. Including a check for $7.00 for return shipping and handling. Please include your receipt, return sunglasses in a cardboard box, not an envelop, via UPS Registered mail (Insured for their value) Warranty is only valid if purchased from a authorzed DSO dealer. Any alterations to glasses will void warranty. Sunglasses sent in for evaluation will take 2-3 weeks to be processed. Please ensure to send glasses in appropriate packaging to prevent scratches and/or breakage.
Dragon
Dragon® sunglasses are warranted against all manufacturers and material defects for one year. Dragon® does not warranty lenses against scratching. Warranty is valid only if purchased through an authorized Dragon® Dealer. Any alteration of products will void warranty.
All Dragon products are in accordance with the EEC directive 89/686, for the I.P.D of category I corresponding to the European Community directive.
How to make a warranty claim by mail.
Return product in a cardboard box, not an envelope, via UPS or REGISTERED
MAIL to guarantee their safe arrival.
Ship to:
Dragon Optical 5803 Newton Drive, Suite C
Carlsbad, CA 92008
Attn: Warranty Department.
Please include a letter concerning your claim, and a check or money order for $6.00 for return shipping and handling. make sure to include your name, telephone number and address.
In Person.
Return product to:
Dragon Optical 5803 Newton Drive, Suite C
Carlsbad, CA 92008
DSO
DSO Eyewear
1671 Placentia Ave., Unit C
Costa Mesa, CA
92627A
Attn: Repair Department
DSO Eyewear is covered by a 1 year limited warranty against breakage caused by manufacture defects. Our policy does not cover lost or scratched lenses, or lost screws. If you feal you have a defective frame; please send in to be evaluated with your name, address, telephone number, and with an explanation of your claim. Including a check for $7.00 for return shipping and handling. Please include your receipt, return sunglasses in a cardboard box, not an envelop, via UPS Registered mail (Insured for their value) Warranty is only valid if purchased from a authorzed DSO dealer. Any alterations to glasses will void warranty. Sunglasses sent in for evaluation will take 2-3 weeks to be processed. Please ensure to send glasses in appropriate packaging to prevent scratches and/or breakage.
Electric
Electric
1062 Calle Negicio Suite H
San Clemente Ca. 92673
EK
EK Ekcessories, Inc.
575 West 3200 South
Logan, Utah 84321
EK Ekcessories takes great pride in providing excellent customer service and quality merchandise to our customers. If for any reason you are completely dissatisfied with your order please contact our customer service department at 435-753-8448 or email ek@ekusa.com.
Fly Girls
Fly Girls is owned by Black Flys. Please contact Black Flys for warranty information.
Gargoyles, Hobie, Anarchy and Angel
Gargoyles warrants Angel, Anarchy, Hobie, Stussy and Wrangler branded eyewear and replacement lenses to be free from any and all defects in material and workmanship for a period of one (1) year from the date of purchase. Our Gargoyles brand (only) is warranted to be free from any and all defects in material and workmanship for the lifetime of the original purchaser. Upon receipt and inspection, Gargoyles, Inc. will repair or replace, at its sole discretion, any eyewear returned during the warranty period subject to the following terms and conditions:
A copy of your proof of purchase is required for this warranty to apply. A proof of purchase consists of including a copy of your original sales receipt showing clearly the date of purchase with your returned eyewear. If you do not have these items or have additional questions, please contact our warranty department for help.
A check or money order for $9.50 to cover shipping and handling must accompany your returned eyewear.
This warranty does not apply to normal wear, including lens scratches, or any defect or non-conformity caused by improper or unreasonable use, as determined by Gargoyles, Inc.
This warranty does not include any replacement lens prepared by others for individual use and comfort.
Please remember to remove your Rx lenses from your frames before sending them in for repair. Gargoyles, Inc. is not responsible for lost Rx lenses.
Examples of Defects Covered by the Gargoyles Warranty
Crazing of any style of lens (looks like a spider web when looking through the lens).
Mirroring applied to lens flaking off. Flaking off occurs without rubbing the lens. Mirroring coming off when rubbing the lens is not covered by warranty.
Delamination (exhibited by deterioration or lightening of the polarized film laminated inside the lens) of polarized lens. If both lenses are delaminating at the edges this is an indication that lens has been exposed to excessive moisture and this is not covered by our warranty.
Stress crack of glass lens at point of pressure from the rim screw (lens cracks or chips near the screw).
Gargoyles, Inc.
521 8th Street S.W. - Suite D
Auburn, WA 98001
For consumer warranty & repair issues, please contact our warranty department at warranty@gargoylesinc.com
Gatorz
Limited Warranty: Gatorz Aluminum Sunglasses will be warranted to the original purchaser for one full year from the date of purchase against any defect in materials or workmanship. Gatorz will repair or replace, at their option, any pair of Gatorz Aluminum Sunglasses found to be defective. Gatorz Limited warranty program does not apply to damage caused by improper use, normal wear, including lens scratching or accidental breakage. Product must be accompanied by a proof of purchase. All repairs will generally be completed within 7-10 working days and then returned via UPS Ground. International Shipping may vary. A cost to cover shipping expenses will apply.
Lifetime Rebuild Agreement: This agreement applies to any Gatorz Aluminum Eyewear owner for the Lifetime of Your Sunglasses. After the first year of purchase, or for those who do not have a receipt within the first year of purchase, Gatorz will rebuild and precision tune each and every part of your sunglasses to the quality and standards that originally went into your Gatorz Aluminum Sunglasses. If for any reason Gatorz cannot repair your sunglasses, they will replace them with a Brand New Pair At The Rebuild Cost. You will enjoy many years of the best quality sunglasses on the market today. All repairs will generally be completed within 7-10 working days and then returned via UPS Ground. International Shipping may vary.
Rebuild Agreement Costs: $49.00 plus $8 for UPS Ground Shipping (International shipping will vary)
How To Send In A Warranty Claim:
Pack your eyewear in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery. Gatorz Aluminum Eyewear will not be held responsible for packages lost in transit.
Please include the following information with your package:
-Your name, return address and telephone number
-A brief description of the problem or services you are requesting.
-Your credit card number with expiration date, or Money Order.
-Limited Warranty Only: A copy of the original sales receipt or other form of payment dated within one year of purchase.
(with Shipping US $7.50/ International $17.50)
Send all products to:
Gatorz Aluminum Eyewear
Attn: Warranty Dept.
12925 Brookprinter Place Suite 200
Poway, CA 92064
H2Optix
H2Optix warranty is handled by Bolle:
Bollé
www.bolle.com
Hot Buttered
Idiom Eyewear warrants its Hot Buttered brand of sunglasses against all defects in material and workmanship to the original purchaser for one year from the date of purchase. All returns must show proof of purchase from an authorized Idiom Eyewear dealer. This warranty does not apply to damages caused by mis-use of the product, lack of reasonable care, user caused scratches to lenses, accidents or loss of the product.
Consumers must obtain approval to return damaged or defective products with proof of purchase from an authorized Idiom Eyewear, LLC dealer. Customers need to go to to this website:
http://www.hotbutteredusa.com/Warranty.php
and submit a form online - Hot Buttered will email back within 24 hours with instructions and a return authorization number.
Hoven
Hoven Vision products are made with the best materials and highest standards to quality and excellence, second to none. All shades made under the Hoven mark are guaranteed against fault in materials and workmanship. If your shades are thrased as a result of a defect, we will gladly replace them at no extra cash. If they are mangled because you were getting too crazy, then we will repair the damage for minimal $. In order to make a warranty claim please send us your goods and include: proof of purchase, your address, phone number and email. Send us your shades via UPS or registered mail so they are guaranteed to get to us. If you have any questions, call us at the garage.
Hoven Vision
30941 Silver Leaf
San Juan Capestrano, CA 92675
Jaguar
Eastern States Eyewear, Inc.
333 Hempstead Turnpike
Elmont, New York 11003
Kaenon
If for any reason you are not satisfied with your online purchase, simply return it within 30 days of your receipt of shipment. Kaenon Polarized will provide credit of the purchase price of the items returned, not including the transit costs incurred during the initial shipment to the customer. Any returned item must be in its original condition and in its original retail packaging. Returned items must be accompanied with your Invoice or other proof of purchase. Kaenon Polarized recommends shipping your return via a parcel service that allows you to insure and track your shipment; Kaenon Polarized will not be responsible for any returned item lost in transit to our offices.
Any item purchased from an authorized Kaenon Polarized dealer must be returned to the place of purchase.
Kenneth Cole
Kenneth Cole Catalog
Catalog/Internet Return
25 Enterprise Avenue
Secaucus, NJ 07094
Killer Loop
Luxottica is responsible for all Killer Loop warranty issues:
LUXOTTICA GROUP
P.O. Box 304
Roslyn, New York 11576
Legend
414 N. Sallsipuedes St.
Santa Barbara, California 93103
All our products carry a warranty against manufacturing defects for 1 year after their original date of purchase. Damage due to abuse or negligence is not covered, but if something unfortunate does happen to your shades, contact us and we’ll replace them at our discretion or repair them for a nominal fee!
Luminox
Please be sure to purchase your Luminox watch from an authorized dealer so that your warranty is valid. Authorized dealers advertise our watches at suggested retail prices. Proof of purchase is required for warranty servicing and our service center will not perform service on watches purchased from unauthorized dealers.
If you have any problems with your Luminox Watch, please contact one of the service centers below.
The Service Center
Luminox Watches
7501 N. Harker Drive
Peoria, IL 61615
OR
Providence Watch Hospital
Luminox Watches
168 Hillside Road
Cranston, RI 02920
LX Eyewear
LX Polarized Optics posess a lifetime warranty against all manufacturer faults. Lx Polarized Optics is not accountable for any damage sustained by Lx products as a result of misuse. Lx Sunglasses which have been dropped, sat on, driven on, closed in car doors, scratched by the keyes in your purse, chewed on by your dog, struck by a falling cocnut, etc, are not considerable for warranty replacement. However, LX Polarized optics Laborotories have the resources and technology to repair LX Sunglases which have sustained damage, and can repair any Lx Product for a nominal fee.
Send all warranty items with name, address, and phone number to:
LX Polarized Optics
335 Rutherford St
Goleta, CA 93117
Maui Jim
Maui Jim Sunglasses are warranted to the original purchaser for one full year from the date of purchase against any defect in materials and workmanship. Maui Jim will repair or replace, at our option, any pair of Maui Jim Sunglasses found to be defective - exclusive of damage caused by improper or unreasonable use.
This warranty does not apply to normal wear, including lens scratching or accidental breakage. This warranty does not cover shipping cost. The repair will generally be completed within five days and returned via US Priority Mail.
If you need repair or warranty service, here is the information on the repair center nearest you.
Send to:
Maui Jim Inc.
Repair Department
One Aloha Lane
Peoria, IL 61615
When sending your sunglasses, be sure to include:
Proof of purchase
A note telling us how your sunglasses broke
$8.95 for return shipping & handling
Your name, address, and phone number, should we need to contact you.
repair.us@mauijim.com
Please package your sunglasses securely and use a traceable carrier such as UPS, Federal Express, Airborne, or U.S. Postal Service (registered or insured).
MShades
MShades is owned by Optic Nerve. Please contact Optic Nerve for warranty information.
Mountain Shades Inc.
2480 Grey Street
Edge Water, CO 80214
All our products are covered by warranty, for the original purchaser, against defects in material and workmanship for the lifetime of the product. Abused products are not covered under warranty.
Caution:
While Mountain Shades Inc. [Optic Nerve, MShades, Urban Element] sunglasses are impact resistant, they are not safety glasses, are not shatterproof and do not provide unlimited protection against eye injury from severe impacts. Pitted or scratched lenses reduce vision and reduce impact resistance and should be replaced. Do not use [Optic Nerve, MShades, Urban Element] sunglasses for night driving.
Native
Native Eyewear
2381 Philmont Ave Ste. 110
Huntingdon Valley PA. 19006
Native Eyewear warrants that, if your Native sunglasses ever fail for any reason other than loss, we will repair or replace your sunglasses and incur all costs to ship them back to you within the United States. To make a claim, do not return your Natives to the store. Stores are not authorized to provide service under this warranty. Instead, send us the completed Lifetime Warranty Claim Form and a check or money order for $20 to cover the processing of your claim. Make payable to Native Eyewear. This warranty extends to residents of the United States only.
Nike
Nike, Inc.
One Bowerman Drive
Beaverton, Oregon USA
97005-6453
Your Nike eyewear is guaranteed to free of defects in materials and workmanship, under normal use, for a period of one year from the original date of retail purchase. Nike does not warrant any lens against scratching.
Oakley and Fox
All Oakley eyewear is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lens*. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.
Scratched lens are not covered under Oakley's warranty policy.
OCC Orange County Choppers
Ocean Waves
76 Levy Rd.
Atlantic Beach, FL 32233
Phone:(800)545-7305
Optic Nerve
All our products are covered by warranty, for the original purchaser, against defects in material and workmanship for the lifetime of the product. Abused products are not covered under warranty.
Caution:
While Mountain Shades Inc. [Optic Nerve, MShades, Urban Element] sunglasses are impact resistant, they are not safety glasses, are not shatterproof and do not provide unlimited protection against eye injury from severe impacts. Pitted or scratched lenses reduce vision and reduce impact resistance and should be replaced. Do not use [Optic Nerve, MShades, Urban Element] sunglasses for night driving.
Paul Frank
Paul Frank Industries USA
960 W. 16t Street
Costa Mesa, CA 92627
Panoptx
General Inquiries
1252 Quarry Lane
Pleasanton, CA 94566
Paradox, Casio, Baby G, G Shock
Eric Armin Inc. (EAI)
c/o Casio Watches USA
567 Commerce Street
Franklin Lakes, NJ
07417-0644
All products are covered under manufacture's warrantees. Please refer to individual products for specific information.
Police
Eastern States Eyewear, Inc.
333 Hempstead Turnpike
Elmont, New York 11003
Quiksilver
Contact Quiksilver for warranty information.
Quiksilver Eyewear, USA
5600 Argosy Cr. #300
Huntington Beach, CA 90649
Ray-Ban
Luxottica is responsible for all Ray-Ban warranty issues:
LUXOTTICA GROUP
P.O. Box 304
Roslyn, New York 11576
Revo
Luxottica is responsible for all Revo warranty issues:
LUXOTTICA GROUP
P.O. Box 304
Roslyn, New York 11576
Ripcurl
www.ripcurl.com
Warranty is void if the watch is opened by anyone other than the Rip Curl Service Centre.
Five years on movements from the date of purchase.
A movement is the part inside the watch that makes it work, but it does not include the crown, sometimes called the winder.
Two years on waterproof from the date of purchase.
We recommend all Watches be serviced, resealed and tested for water proofness every two years as heat, temperature changes, salt and other elements will diminish waterproofness over time. Have this done at the Rip Curl Service Centre and we will then issue a new warranty for another two years.
One year on batteries from the date of purchase. Rip Curl’s Service Centre can replace all batteries and at the same time will reseal and test the watch functions and waterproofness. We will then issue a new one year warranty on the new battery.
The glass, band and case IS NOT covered by any warranty.
All warranty claims MUST be sent with a purchase receipt clearly showing the purchase date.
The warranty book is not proof of purchase without a purchase receipt. e.g. A purchase receipt is the cash register receipt or credit card statement clearly showing the purchase. Rip Curl reserves the right to repair or replace, with an equivalent style, any warranty watch.
Roxy
Quiksilver owns Roxy. Please contact Quiksilver for warranty information.
Quiksilver Eyewear, USA
5600 Argosy Cr. #300
Huntington Beach, CA 90649
Rudy Project
Returns and RLG Questions
971 Calle Amanecer
San Clemente, CA 92673
Scott
Scott
PO Box 2030
Sun Valley, ID 83353
Shipping Address
110 Lewis Street
Ketchum, ID 83340
SCOTT USA guarantees all of its products with a one year limited warranty from the date of purchase against manufacturers’ defects in materials and workmanship.
SCOTT USA will replace or repair damaged product covered under warranty within 48 hours of receiving the merchandise.
A return authorization number is required to process a return. For a printable Return Authorization Request, click HERE. For return procedures, please call the SCOTT USA customer service department at 1-800-292-5874 during our normal business hours: 8AM-5PM Monday through Friday (MST).
This warranty does not apply to damage due to “wear and tear.” Every SCOTT USA product comes with a hangtag. Please carefully follow these care instructions.
Sea Striker
Cliff Weil
8043 Industrial Park Rd.
P.O. Box 427
Mechanicsville, Virginia 23111
Serengeti
Serengeti® Eyewear, Inc. warrants to the consumer that for one year from the date of purchase it will replace or repair, at its option, any Serengeti product that is defective in materials or workmanship. Serengeti Eyewear does not warrant against normal wear, including lens scratching or accidental frame breakage.
Serengeti Repairs
8500 Marshall Drive
Lenexa, Kansas 66214
Silhouette
Please contact Silhouette at
2935 Waters Road #140
Eagan, MN 55121
Silhouette
Product Guarantee What is your Product Guarantee?
What if I don't like the product after I receive it?
Our Guarantee of Satisfaction is unconditional. If you find Silhouette products purchased, don't perform to your needs (subject to normal wear and tear), return your order for a refund.
Smith
Your Smith sunglasses or goggles are warrantied against manufacturing defects (as determined by Smith Sport Optics) for one year from the date of purchase. Smith will replace or repair, at our discretion, any product proving to be defective. This warranty does not apply to damages caused by misuse of the product, lack of reasonable care, user-caused scratches, pitts or broken lenses , accidents or loss of the product. If you believe your sunglasses or goggles are defective or if you wish to have them repaired, please return them via UPS, Express Mail or any other method that allows them to be insured and traced if lost, directly to:
DFG, Inc
Smith Warranty and Repair
Freeport Center, Building D-12
Clearfield, Utah 84016
Please include a photocopy of your receipt, your name, daytime phone number, and return shipping address. Allow 2-3 weeks for replacement and return.
Spy Optics
Warranty and Repair
Spy provides a one-year warranty from the date of purchase to replace or repair any frame or lens, which is deemed a manufacturer’s defect. Scratched lenses, as a result of normal use, are not covered by this warranty. Spy does, however offer a replacement service for items not covered under warranty.
For warranty or repair service, please follow these easy steps:
First acquire a return authorization number (RA#).
Write the R.A.# on the outside of the package. Packages received by Spy with no R.A.# visible will be refused and returned to sender.
Send your Spy sunglasses with the following information inside the package:
A copy of your receipt dated within one year from an authorized Spy dealer. If you do not have the receipt, we can replace your frame for a nominal processing fee.
Include a written description of the problem or services that you are requesting with your name, return address and daytime phone number. Our warranty department will contact you regarding the replacement charges.
Lens Replacement Service:
If your lenses are scratched and you wish to replace them, Spy will gladly install a new set into your frame for a nominal fee. Note: we recommend changing lenses on the following frames only: Scoop, Scoop GS, Scoop XS, Scoop HS, Micro Scoop, and Neo Scoop. We do not recommend changing lenses on chromium painted frames as the paint may chip from the sharp edge of the lens. If you have scratched lenses on any other Spy frames, the entire sunglass can be replaced at a discounted rate. Please call 800.SPYEYES and ask for the Warranty Department.
Please follow the same steps listed above and send your package to:
SPYLAB
1260 Avenida Chelsea
Vista, Ca. 92083
For your protection, please ship your Spy sunglasses using a traceable shipping method (UPS or insured mail), as we can only be responsible for what we actually receive.
Please package the glasses in a box with adequate padding material to protect against movement and impact during shipping.
Stussy
Stüssy direct
17426 Daimler Street
Irvine, CA 92614
USA
Suunto
Suuntowatches.com (Warehouse)
955 S. Eton
Birmingham MI 48009
All merchandise sold by Suuntowatches.com as new, guaranteed to be genuine and in new condition. Since Suuntowatches.com is a Factory Authorized dealer for Suunto - you receive a FULL FACTORY warranty from the day of purchase (1 Year on most wristops, 2 Year on 6 Series). All warranty information and conditions are included in a factory service booklet. If problem ever occurs with an item you can send directly to the factory service center for warranty or out of warranty repair. Battery replacements can be bought from us and easily installed at home.
Utopia
C/O Warranty and Repair
20630 S. Leapwood Avenue Suite E
Carson, Ca. 90746
Your Utopia Sunglasses are warranted agianst manufacturer defects (as determined by Utopia Optics) for one year fro the date of purchase. Utopia will replace or repair at our discretion, any product proving to be defective. This warranty does not apply to damage caused by misuse of the product, lack of reasonable care, and user caused scratches to lenses, accidents or loss of product. If you believe your glasses are defective or you wish to have them repaired please return them directly yo Utopia please include your name, a phone number and return shipping (UPS address). International Customers, please return your Utopia sunglasses to the location of your purchase.
VonZipper
1046 Calle Recodo Suite G
San Clemente, Ca. 92673
All products represented under the VZ mark are made with the highest regard to quality and carry a quarantee agianst imperfect materials and second-rate manufacturing. With an eye towards old school customer appreciation and all that is sweet, VonZipper will replace your eyepieces if they self-destruct as a result of our bad (a defect) at no cost to you. If your VZ's fall to pieces form your bad, we'll give em' a tune up for minimal loot. In order to make a warranty claim, send us your goods via UPS or registered mail and include: proof of purchase, your address, phone number and email. Thank you for endorsing VonZipper, your donations are appreciated. Contact VZ at vonzipper.com or call us and your questions will be answered. Life Is Good.
Vuarnet
Vuarnet-France Optical
2935 Waters Road #140
Eagan, MN 55121
Vuarnet Optical will replace or repir any Vuarnet optical which breaks or is damaged within 12 months of purchase. Proof of purchase is required is required at the time of repair, along with all parts of the damaged product. A $15 handling/shipping fee applies in all cases. If Vuarnet Optical deems the product in question to be more than one year old, it will not be covered under warranty. Vuarnet prescription lenses are warranted for manufacturer defects only. For this warrantyto apply, purchase must have been made in the U.S. from an authorized Vuarnet dealer. This warranty does not apply to any defect or non-conformity caused by the improper or unreasonable use or loss-theft of the product.
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